Human Capital Operating System
Table of Contents — Employee Handbook 2026
Operating Model & Organization Design
Strategic Workforce Planning
Organizational Structure & Governance
Role Architecture & Job Design
Span of Control & Reporting Lines
Capability Centers & Centers of Excellence
Talent Acquisition CoE
Learning & Development CoE
Compensation & Benefits CoE
HR Analytics & Workforce Intelligence CoE
Employee Relations & Compliance CoE
Talent Transformation & Skilling
Skills Gap Analysis & Future Capabilities
Reskilling & Upskilling Programs
Career Pathways & Mobility Frameworks
Succession Planning & Talent Pipelines
Leadership & Culture
Leadership Development & Executive Coaching
Culture Assessment & Transformation
Diversity, Equity & Inclusion Strategy
Employee Engagement & Wellbeing
HR Transformation & Managed Services
HR Operating Model Redesign
Shared Services & Service Delivery Model
HR Technology & Systems Integration
Process Automation & Efficiency
Vendor Management & Outsourcing Strategy
Change Management
Change Readiness Assessment
Stakeholder Engagement & Communication
Training & Adoption Programs
Resistance Management & Sustainability
Workforce Experience & Digital HR
Employee Journey Mapping & Experience Design
Digital Workplace & Self-Service Platforms
AI & Automation in HR Processes
Metrics & Performance Dashboard
Organizational & Talent Metrics
Headcount & FTE Analysis
Turnover & Retention Rates
Time-to-Fill & Quality of Hire
Diversity & Inclusion Metrics
Talent Pipeline Health
Development, Culture & Efficiency Metrics
Learning Hours & Skill Development
Employee Engagement Scores
HR Service Delivery Efficiency
Cost per Hire & HR Cost Ratios
Process Automation ROI
Appendices
Glossary of Terms & Definitions
Organizational Charts & Reporting Structures
Role Profiles & Competency Frameworks
Policy Templates & Compliance Guidelines
Implementation Roadmap & Timeline
ORGANIZATIONAL & TALENT METRICS Part 8A
McKinsey/Deloitte-grade KPI Framework | Executive Dashboard | Yale 2026
Organization Health Metrics
Organizational Health Index[OHI]
McKinsey 9 dimensions framework measuring organizational effectiveness and performance
Span of Control Ratio[5-10]
Number of direct reports per manager, optimal range 5-10 for effective management
Layers of Management[Depth]
Organizational hierarchy depth from CEO to frontline employees
Talent Acquisition Metrics
Time to Fill[Days]
Days from job posting to candidate acceptance of offer
Time to Hire[Days]
Days from candidate application to offer acceptance
Quality of Hire[Score]
Performance rating, cultural fit, and retention of new hires
Offer Acceptance Rate[%]
Percentage of offers accepted by candidates
Cost per Hire[USD]
Total recruitment costs divided by number of hires
Talent Retention Metrics
Voluntary Turnover Rate[%]
Percentage of employees who voluntarily leave the organization
Regretted Attrition Rate[%]
Percentage of high-performing employees who leave voluntarily
Retention Rate by Segment[%]
Retention rates by department, level, or demographic segment
Average Tenure[Years]
Average length of employee service in the organization
Exit Interview Insights[Themes]
Key themes and actionable insights from departing employees
Learning & Development Metrics
Learning Hours[Hours/Year]
Average training and development hours per employee annually
Skill Gap Closure[%]
Percentage of identified skill gaps closed through training programs
Internal Mobility[%]
Percentage of positions filled by internal candidates
Training ROI[Ratio]
Return on investment from learning and development initiatives
Certifications[Count]
Number of professional certifications earned by employees
Culture & Engagement Metrics
eNPS[Score]
Employee Net Promoter Score measuring likelihood to recommend employer
Engagement Score[%]
Overall employee engagement level from annual surveys
Participation[%]
Employee participation rate in surveys and engagement initiatives
DEI Metrics[Index]
Diversity, Equity, and Inclusion metrics across all organizational levels
Pay Equity[Ratio]
Compensation equity ratio across gender and demographic groups
HR Efficiency Metrics
HR Cost[%]
HR department costs as percentage of total operating expenses
HR-to-Employee Ratio[1:100]
Number of HR staff per 100 employees, benchmark 1:100
Process Cycle Time[Days]
Average time to complete key HR processes and workflows
Automation Rate[%]
Percentage of HR processes automated through technology
Self-Service Adoption[%]
Employee adoption rate of HR self-service platforms and tools
HCOS DOCUMENT HIERARCHY TOC
Yale 2026
HCOS Master Configuration
- 8 sections
Strategic HR Operating Model
Governance Decision Rights
Investment Budget Framework
HR Policies
- 50-80 policies
SOPs
Process Workflows
Compliance Guidelines
Employee Rights & Responsibilities
Benefits & Compensation
Code of Conduct
Career Development
Day-to-day HR Processes
How-to Guides
FAQs
Checklists
Templates & Forms
Contact Info
Documents by Phase
Ready HR Documentation System
A Giai đoạn Setup / Setup Phase
Legal Business Documents / Hồ sơ pháp lý doanh nghiệp
- ● Business Registration / Giấy đăng ký kinh doanh
- ● Tax Registration / Mã số thuế
- ● Investment License / Giấy phép đầu tư
- ● Office Lease / Hợp đồng thuê văn phòng
- ● Bank Account / Tài khoản ngân hàng
HR Infrastructure / Cơ sở hạ tầng nhân sự
- ● Internal Regulations / Nội quy lao động
- ● Salary Scale / Thang bảng lương
- ● Working Time / Quy định giờ làm việc
- ● Social Insurance / Bảo hiểm xã hội
- ● Labor Union / Công đoàn
B Giai đoạn Tuyển dụng / Recruitment Phase
- ● Job Posting / Tin tuyển dụng
- ● Job Description / Bản mô tả công việc
- ● Offer Letter / Thư mời làm việc
- ● Employment Contract / Hợp đồng lao động
- ● Probation Agreement / Thỏa thuận thử việc
- ● NDA / Thỏa thuận bảo mật
- ● Non-Compete / Cam kết không cạnh tranh
- ● BHXH Registration / Đăng ký BHXH
- ● PIT Declaration / Khai báo thuế TNCN
C Giai đoạn Onboarding / Onboarding Phase
Employee Personal File / Hồ sơ cá nhân nhân viên
- ● CV / Sơ yếu lý lịch
- ● Certificates / Bằng cấp chứng chỉ
- ● ID Copy / Bản sao CMND/CCCD
- ● Health Check / Giấy khám sức khỏe
- ● Criminal Record / Lý lịch tư pháp
- ● Reference Letters / Thư giới thiệu
Onboarding Documents / Tài liệu nhập môn
- ● IT Equipment / Trang thiết bị IT
- ● Access Card / Thẻ ra vào
- ● Bank Account / Tài khoản ngân hàng
- ● Code of Conduct / Quy tắc ứng xử
- ● Training Certificate / Chứng nhận đào tạo
D Giai đoạn Vận hành / Operations Phase
- ● Monthly Documents / Tài liệu hàng tháng
- ● Quarterly Documents / Tài liệu hàng quý
- ● Annual Documents / Tài liệu hàng năm
E Giai đoạn Thay đổi / Change Management Phase
- ● Promotion / Thăng chức
- ● Transfer / Điều chuyển
- ● Contract Renewal / Gia hạn hợp đồng
- ● Disciplinary / Kỷ luật
- ● Termination / Chấm dứt hợp đồng
F Compliance & Government Reporting / Báo cáo Tuân thủ
- ● Labor Department / Sở Lao động
- ● Social Insurance / Bảo hiểm xã hội
- ● Tax Department / Cục Thuế
Appendices / Phụ lục
- ● Appendix A / Phụ lục A
- ● Appendix B / Phụ lục B
- ● Appendix C / Phụ lục C
- ● Appendix D / Phụ lục D
- ● Appendix E / Phụ lục E
Job Instruction System TOC
Executive Level (C-Suite)
Strategic Leadership Manual
- Board Governance
- Stakeholder Management
- Crisis Management
- Executive Decision
- Making
Senior Management
Management Playbook
- Department Strategy & Planning
- Budget Management
- Performance Management
- Reporting & Analytics
Middle Management
Manager's Handbook
- Team Management
- Coaching & Development
- Performance Reviews
- Conflict Resolution
Individual Contributors
Role & Responsibilities
- SOPs
- Tools & Systems Manual
- Collaboration Guidelines
- Professional Development
Entry Level
Starter Guide
- Basic Training Materials
- Mentorship Program
- Career Pathways
- Learning Resources
Vietnam Office Setup
Strategic Implementation Framework · 6-Month Timeline
Timeline
6 Months
Phases
4 Phases
Workstreams
8 Streams
Team Size
10-100+
Pre-Establishment
Month 1-2 · 3-6 months before launch
Workstream 1.1 · Legal Entity Setup
Key Deliverables
- — Business Registration Certificate
- — Tax Registration & Code
- — Investment License (FDI)
- — Office Lease Agreement
- — Corporate Bank Account
Workstream 1.2 · HR Infrastructure Setup
Key Deliverables
- — Internal Labor Regulations
- — Salary Scale & Benefits Policy
- — Working Time Framework
- — Social Insurance Registration
- — Labor Union Setup (if applicable)
Core Team Recruitment
Month 2-4 · 2-4 months before launch
Workstream 2.1 · Leadership Team Hiring
Priority Positions
- 01 Country Manager / General Director
- 02 HR Manager
- 03 Finance Manager
- 04 Operations Manager
Documentation Package
- — Offer Letter
- — Employment Contract (Indefinite)
- — Job Description
- — NDA & Non-Compete Agreement
- — Social Insurance & PIT Declaration
8-Week Timeline
Workstream 2.2 · Core Team Hiring
Priority Positions
- 01 HR Generalist / Coordinator
- 02 Accountant
- 03 Office Admin / Receptionist
- 04 IT Support Specialist
Documentation Package
- — Offer Letter
- — Employment Contract (Fixed-term 1-2 years)
- — Job Description & NDA
- — BHXH & PIT Declarations
Operational Team Recruitment
Month 4-5 · 1-2 months before launch
Workstream 3.1 · Functional Team Hiring
Functional Teams
- — Sales: Manager + Executives
- — Marketing: Manager + Executives
- — Operations: Executives + Customer Service
- — Support: Admin, Driver, Security
Documentation Package
- — Offer Letter
- — Employment Contract (Fixed/Indefinite)
- — Probation Agreement (60-90 days)
- — Job Description & Code of Conduct
- — BHXH, PIT, Health Insurance
Launch Operations
Month 6 · Launch month
Workstream 4.1 · Employee Onboarding
Onboarding Deliverables
- — Employee Personal File (CV, ID, certificates)
- — Health Check Certificate
- — Criminal Record Check (if required)
- — IT Equipment Assignment Form
- — Office Access Card & Bank Account
- — Training Completion Certificate
Workstream 4.2 · Compliance & Reporting
Government Submissions
- — Labor Contract Registration (DOLISA)
- — Social Insurance Declaration
- — Personal Income Tax Declaration (monthly)
- — Periodic Labor Report
Job Instruction System TOC Part C
Phase 1: Pre-Onboarding
50 pages- Welcome Package
- First Day Guide
- Pre-reading Materials
- Administrative Preparation
- Welcome Letter PDF · 2 pages
- Company Overview PDF · 15 pages
- First Day Checklist PDF · 3 pages
- HR Forms Package PDF · 12 pages
- Benefits Guide PDF · 18 pages
Phase 2: Onboarding
410-480 pagesWeek 1: Company Orientation
100 pages- Employee Handbook
- Code of Conduct
- HR Policies
- IT Systems
- Employee Handbook PDF · 45 pages
- Code of Conduct PDF · 20 pages
- IT Systems Guide PDF · 25 pages
- Security Training Video · 30 min
Week 2-4: Department Orientation
80 pages- Meet Team
- Shadow & Observe
- Department Training
- Department Overview PDF · 30 pages
- Team Directory PDF · 8 pages
- Process Workflows PDF · 35 pages
- Shadowing Schedule PDF · 7 pages
Week 5-8: Job-Specific Training
100-150 pages- Core Job Training
- Hands-on Practice
- Job Manual PDF · 80 pages
- Technical Training Video · 4 hours
- Practice Exercises PDF · 40 pages
- Assessment Tests PDF · 15 pages
Week 9-12: Independent Work
80 pages- Advanced Techniques
- 90-Day Review
- Advanced Procedures PDF · 45 pages
- Best Practices Guide PDF · 20 pages
- 90-Day Review Form PDF · 8 pages
- Performance Metrics PDF · 7 pages
Phase 3: Continuous Development
Month 4+Monthly
- Performance Tracking
- Updates
- Skill Development
- Monthly Check-in Form PDF · 5 pages
- Skills Assessment PDF · 12 pages
- Training Updates PDF · 8 pages
Quarterly
- Performance Review
- Development Planning
- Training Programs
- Quarterly Review Form PDF · 15 pages
- Development Plan Template PDF · 10 pages
- Training Catalog PDF · 25 pages
- Goal Setting Worksheet PDF · 8 pages
Annual
- Performance Review
- Career Development
- Job Manual Update
- Annual Review Form PDF · 25 pages
- Career Path Guide PDF · 40 pages
- Job Manual Revision PDF · 35 pages
- Competency Assessment PDF · 18 pages