Các thông số thực tế và thông tin về thị trường
Impersonal and inconsistent interactions are leaving organizations scrambling to understand how to better support customers. Delivering seamless, data-driven experiences that feel intuitive, not reactive, is vital to unlocking new opportunities for growth.
Customer service now
of B2C customers and 37% of B2B are more likely to purchase more from companies that listen and incorporate service feedback
of service agents want to see more aspects of customer interactions automated
of customers spend more with companies that offer fluid, personalized and seamless experiences
of CSO/CCOs say their organizations will invest in gen AI for the customer service area
Chương trình rèn luyện kĩ năng
Emotional Intelligence Courses
relates to Personal Development, Business
Courses to get you started
Emotional Intelligence at Work
Mastering Self-Awareness
Building Empathy Skills
Advanced EQ Techniques
EQ Fundamentals
Explore roles
Grow in your career and get new skills with these premium courses on a 7-day free trial
Data Analyst
Learn to analyze data, create visualizations, and make data-driven decisions using industry-standard tools and techniques.
Project Manager
Master project management methodologies, leadership skills, and tools to successfully deliver projects on time and within budget.
Cyber Security Analyst
Protect organizations from cyber threats by learning security fundamentals, risk assessment, and incident response strategies.
UI/UX Designer
Create beautiful, user-centered designs and learn the principles of user experience research and interface design.
Business Analyst
Bridge the gap between business needs and technology solutions with strategic analysis and process improvement skills.
Machine Learning Engineer
Build intelligent systems using machine learning algorithms, neural networks, and AI technologies to solve real-world problems.
Casestudy hướng dẫn
PepsiCo needed to create a learning culture that would enable their global workforce to collaborate effectively across different regions and business units.
A comprehensive learning platform
PepsiCo implemented a comprehensive learning solution that brought together employees from different regions and departments to learn and collaborate.
Measurable impact across the organization
The implementation resulted in significant improvements in employee engagement, collaboration, and business outcomes across all regions.
A roadmap of learning excellence
Looking ahead, PepsiCo plans to continue expanding their learning initiatives and deepening their partnership to drive even greater results.
Câu hỏi thường gặp
Yes, this course is completely online. You can learn at your own pace from anywhere in the world.
Digital marketing involves promoting products or services through digital channels, while e-commerce refers to buying and selling goods online.
No prior experience is required. This course is designed for beginners.
This program is for anyone looking to start or advance their career in digital marketing and e-commerce.
We recommend following the suggested order for the best learning experience, but you can take courses in any order.